We’re Hiring

happy girls group have fun while shopping in jewelry store

Loves Jewelry and Wants a Career!

Job Description

Join our team as a Jewelry Sales and Admin Associate at Master Jewelers Indiana and have a positive impact on many lives. We value integrity, diversity, teamwork and opportunities for advancement maintaining our promotion from within philosophy. We provide training on sales techniques, product knowledge, and skills to take your career to the next level. In return, we ask that you bring your commitment to excellence, desire to grow and ability to provide a superior customer experience. Sales, retail and/or jewelry experience is preferred, but not required.

We expect our employees to deliver the Master Jeweler’s Experience to each and every customer and Master Jewelers is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.


Master Jewelers Sales and Admin Professionals hold the critical position of embodying the Master Jewelers brand in each and every customer interaction. Each Master Jewelers Sales and Admin Professional is an excellent communicator and positive brand ambassador. His or her passion for Master Jewelers is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every sales professional. The love of building their own business by developing client relationships and exceeding sales plan is first and foremost in the Master Jewelers sales professional’s skill set. The Master Jewelers Sales and Admin Professional will be accountable for the following key accountabilities:

Achieve and/or Exceed Sales Plan: Consistently achieve or exceed monthly and quarterly individual sales plan. Strengthen and develop relationships with existing customers. Sell to NEW Master Jewelers customers, utilizing E-cards and other customer engagement tools as appropriate. Fully support and align with all key business initiatives and new product launches. Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities. Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations. Manage current TR Customer base by cultivating new relationships and migrating existing customers at higher levels. Support key Company, Regional, and Local events – and product launches – with strategic client attendance and sales results.

Corporate Standards and Directives: Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation, Visual Merchandising and proper understock organization. Ensure all sales activity supports key business strategies and current initiatives in order to drive the success of the business. Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.

Personal Leadership: Work as a team and partner with colleagues to ensure a consistent exceptional customer experience and contribute to a positive store environment. Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers. Exhibit passion and enthusiasm as a Master Jewelers Brand Ambassador by modeling elegance through appropriate wardrobe and presence.

Required Qualifications

  • Previous retail or luxury retail experience or relevant customer related experience (i.e. hospitality, etc).
  • Proven track record in achieving sales results.
  • Willingness to work non-traditional business hours including nights, weekends and holidays.
  • Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required.
  • Ability to work with a diverse client base.
  • Ability to work in a fast-paced, changing environment.
  • Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail.
  • Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

  • A college/university degree.
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
  • Language skills preferred.

Please Allow up to 2 Weeks for Response before Following up.


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